AT&T's network is having problems: What you should know when dealing with a phone service outage

  • Post by: Admin
  • Feb 23 2024

Customers of AT&T, the country's largest wireless carrier, are reporting widespread outages

AT&T's network is having problems: What you should know when dealing with a phone service outage

Customers of AT&T, the country's largest wireless carrier, are reporting widespread outages

NEW YORK (AP) — Customers of AT&T, the nation's largest wireless carrier, reported widespread outages Thursday.

Here's what you should know if you're having problems with your phone service.

When did the outage start?

AT&T had more than 58,000 outages in locations including Houston, Atlanta and Chicago as of noon ET. The outages, which began around 3:30 a.m. ET, peaked with around 73,000 incidents reported. The mobile operator has more than 240 million subscribers, making it the largest in the country.

What is SOS mode?

Some AT&T iPhone customers began seeing SOS messages appear in the status bar of their cell phones. The message indicates that the device is having trouble connecting to its carrier's network, but can make emergency calls over other cellular networks, according to Apple Support.

What is WiFi Calling?

AT&T urged customers to connect to Wi-Fi to use their phones. Wi-Fi calling is a built-in feature on most Android devices and iPhones and can be enabled in the phone settings.

“Some of our customers are experiencing disruptions to cell service this morning. We are working urgently to restore service to you. We recommend using Wi-Fi calling until service is restored,” AT&T said in a statement.

When Wi-Fi is not available, cell phone users have few options. It is possible to switch services when the phone is unlocked. However, you will need to register online and bring your phone number with you.

Some apps, including Google Maps, have limited offline availability. Payment apps also do not use the cellular service of a phone to function and should be usable.

What caused the failure?

AT&T has remained quiet about what caused the outage.